Wie bereits mehrfach berichtet (HIER, HIER und HIER), ergab sich aus den nicht ausschließlich begünstigenden Änderungen der T-Mobile/tele.ring AGB ein kostenloses, außerordentliches Kündigungsrecht. Als hätten diese Änderungen nicht ohnehin schon für genug Unmut gesorgt, haben nun etliche Kunden eine falsche Abschlussrechnung erhalten.
Betroffenen Kunden wurde nicht das Entgelt bis 04.05. verrechnet (ab diesem Datum wurden die neuen AGB auch für Bestandskunden gültig und dies war daher das Datum für die außerordentliche Kündigung), sondern alle Entgelte, die bis zum Ende der normalen Vertragslaufzeit angefallen wären plus einer Abschlagzahlung von 80 EUR. Dadurch kamen teils erhebliche Summen zustande, die selbstverständlich auch abgebucht wurden. Die Ursache war schnell erkannt: zum einen betrifft dies nur tele.ring Kunden, zumindest ist bis jetzt kein Fall eines T-Mobile Kunden bekannt, und zum andern nur solche Kunden, die entweder ihre Rufnummer zu einem anderen Mobilfunkanbieter portierten oder sehr kurzfristig von dem außerordentlichen Kündigungsrecht Gebrauch machten.
An dieser Stelle sei daher jedem, der das außerordentliche Kündigungsrecht in Anspruch nahm, geraten, seine Abschlussrechnung genau zu überprüfen. Wer eine falsche Rechnung erhalten hat, sollte sich mit der tele.ring Serviceline (0800-650650) in Verbindung setzen. Das Problem ist dort bekannt und die Sache wird schnell und unkompliziert aus der Welt geschaffen. Der fade Beigeschmack der versuchten Abzocke bleibt dennoch. Und wahrscheinlich wird es auch einige Kunden geben, die nicht merken, dass sie eine falsche Abschlussrechnung erhalten haben bzw. sich nicht dagegen wehren, weil sie davon ausgehen, dass die Rechnung ihre Richtigkeit hat.
Links:
- tele.ring
- Blog-History: "Probleme mit Sonderkündigungen wegen neuer AGB"
Montag, 2. Juni 2008
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